Webcast: Effective Business Communication (XAEEBC18)
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Miscommunication is costly. In this course we will discuss how the use of positive language is not a “warm and fuzzy” concept, but rather an important communication tool.

 Export to Your Calendar 6/8/2018
When: 06/08/2018
12:00 PM until 4:00 PM
Where: Webcast
AICPA
1612045:5B62B263F8D737D08E6E49D14F76D2D3
Louisiana
United States
Presenter: William Harden


Online registration is available until: 6/6/2018
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Acronym XAEEBC18
CPE 4 hours
Vendor AICPA
Category
Management
Level Basic
Prerequisite None
Adv Prep None
Yellow Book? No
Registration Fees
Members* $159
CPA Non-Members $199

*The member rate applies to LCPA members, other state CPA society members, and non-CPA staff of LCPA members. To register online, use the ‘Register’ button above. To register by phone, call the LCPA Member Service Center at 800.288.5272 or 504.464.1040, Monday through Friday, 8am to 5pm.

Course Description

Miscommunication is costly. In this course we will discuss how the use of positive language is not a “warm and fuzzy” concept, but rather an important communication tool. Using appropriate word choices will make you a more effective manager and communicator. Miscommunication and misunderstandings may cause significant financial and emotional loses to a firm. Vague answers can cause numerical errors, inaccurate financial data, hurt feelings, and tension within an office environment. We will also address some aspects of leadership in connection with work teams and group development. We will look at the role leaders play in workplace communication and examine communication skills for discussion leaders. The importance of effective communication cannot be underestimated. A leader’s ability to communicate greatly reduces misunderstandings in the workplace, and significantly improves project management.

Objectives

  • Eliminate wordiness, redundancy, and obscure language from their writing, and produce documents that are clear and concise
  • Produce written communications that are positive and confident
  • Explain five techniques to make your language more positive and professional
  • Recognize the importance of descriptive language
  • Understand how using certain words can help avoid misinterpretation and misunderstandings.
  • Discuss the common types of difficult communication patterns found in the workplace, and how to cope with these situations
  • Understand the difficult communication patterns that may occur between men and women
  • Identify and cope more effectively with hostile communication patterns that may occur in the workplace
  • Recognize the communication patterns that occur before and during the formations of teams
  • Explain the role of conflict in work teams, and approaches for dealing with the conflict

Major Topics

  • The power of professional language in business writing
  • Communication and work teams
  • Communication for leaders
  • Difficult communication

Note: Login instructions will be provided by the webcast vendor (AICPA).