Webcast: Communications skills training for the CPA (XCCSTR117)
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Today's competitive and complex business environment requires the CPA to be a strong communicator. Attend this proactive seminar and learn how to effectively communicate your position. Topics will emphasize the "communication" process and explore techniques to improve oral communications, including telephone techniques and written communications. Explore communications and personality types while considering the importance of the "human" side, including "empathy," "ego" and "needs." Summarized t

7/31/2017
When: 07/31/2017
1:00 PM until 3:00 PM
Where: Webcast
CALCPA
4173415A
United States
Presenter: David L. Osburn, MBA


Online registration is closed.
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Acronym XCCSTR117
CPE 2 hours
Vendor CalCPA
Category
Management
Level Overview
Prerequisite None
Adv Prep None
Yellow Book? No
Designed for Sole practitioners, firm partners, CFOs, controllers, department managers and staff accountants.
Registration
Member $60
CPA Non-Member $94

The Member rate applies to LCPA members, other state society members, and non-CPA staff of LCPA members. To register online, use the ‘Register’ button above. To register by phone, call the LCPA Member Service Center at 800.288.5272 or 504.464.1040, Monday through Friday, 8am to 5pm.

Course Description

Today’s competitive and complex business environment requires the CPA to be a strong communicator. Attend this proactive seminar and learn how to effectively communicate your position. Topics will emphasize the “communication” process and explore techniques to improve oral communications, including telephone techniques and written communications. Explore communications and personality types while considering the importance of the “human” side, including “empathy,” “ego" and “needs.” Summarized topics covered through a series of mini-case studies.

Materials are provided as an ebook for this course.

Objectives

  • Determine how to become a stronger communicator.
  • Identify the communication process.
  • Identify how to improve oral and written communications.
  • Recognize empathy, ego and needs and personality types as they relate to communications.

Major Topics

  • Becoming a stronger communicator
  • The communication process
  • Improving oral and written communications
  • "Empathy, ego and needs," personality types and their influence on communications
  • Case studies to summarize the webinar concepts